Technical support is FREE within the first year from the date of purchase.  We have a friendly and courteous staff that have seen and resolved all technical support requests and can resolve your technical support issue as well.

The best way to reach support is by e-mail.  Our support e-mail address is:

support@1500softpro.com
info@ruthtechnology.com

You can also reach us by phone at (608) 444-6575.  However, we appreciate support by e-mail because it gives us time to research the question and provide the best solution. We check e-mail often and will respond as quickly as we can.

Common questions with answers are posted below.

Installation

1. The setup files are corrupted.

2. What does "Not a Valid Win 32 application" mean?

3. What does "Publisher could not be verified" mean?

Printing

1. I need the data to line up better when printing.

2. It print's black where it should print white and vice versa.

3. The software prints extremely slow.

Saving and Retrieving Data

1. How can I save and retrieve data?

Screen

The text on the screen is not aligned with the edit boxes and appears jumbled.  How can I align the text with the edit boxes?

This is a very easy solution.  You just need to change the DPI setting to 96 DPI. Step-by-step explanations are provided below:
   - Change DPI Settings XP

Please send an e-mail to info@1500softpro.com with any comments or questions you might have.